most citedPrediction of User Request and Complaint in Spoken Customer-Agent Conversations

2 citations · 2 across the 1 of their papers we have counts for

collaborators

1 paper

cs.CL2022★ 2 cited

Prediction of User Request and Complaint in Spoken Customer-Agent Conversations

Nikola Lackovic, Claude Montacié, Gauthier Lalande +1

We present the corpus called HealthCall. This was recorded in real-life conditions in the call center of Malakoff Humanis. It includes two separate audio channels, the first one fo…