355 citations · 414 across the 6 of their papers we have counts for
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cs.SE2011★ 6 cited
Responsibility Modeling for the Sociotechnical Risk Analysis of Coalitions of Systems
David Greenwood, Ian Sommerville
Society is challenging systems engineers by demanding ever more complex and integrated systems. With the rise of cloud computing and systems-of-systems (including cyber-physical sy…
cs.SE2011★ 3 cited
Expectations and Reality: Why an enterprise software system didn't work as planned
David Greenwood, Ian Sommerville
Over two decades, we and other research groups have found that ethnographic and social analyses of work settings can provide insights useful to the process of system analysis and d…
cs.SE2010★ 4 cited
Lessons from the Failure and Subsequent Success of a Complex Healthcare Sector IT Project
David Greenwood, Ali Khajeh-Hosseini, Ian Sommerville
This paper argues that IT failures diagnosed as errors at the technical or project management level are often mistakenly pointing to symptoms of failure rather than a project's und…