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cs.CL2026
CIG: Measuring Conversational Information Gain in Deliberative Dialogues with Semantic Memory Dynamics
Ming-Bin Chen, Jey Han Lau, Lea Frermann
Measuring the quality of public deliberation requires evaluating not only civility or argument structure, but also the informational progress of a conversation. We introduce a fram…
cs.CL2025
Moderation Matters:Measuring Conversational Moderation Impact in English as a Second Language Group Discussion
Rena Gao, Ming-Bin Chen, Lea Frermann +1
English as a Second Language (ESL) speakers often struggle to engage in group discussions due to language barriers. While moderators can facilitate participation, few studies asses…
cs.CL2024
WHoW: A Cross-domain Approach for Analysing Conversation Moderation
Ming-Bin Chen, Lea Frermann, Jey Han Lau
We propose WHoW, an evaluation framework for analyzing the facilitation strategies of moderators across different domains/scenarios by examining their motives (Why), dialogue acts…