3 citations · 3 across the 1 of their papers we have counts for
2 papers
cs.CL2023★ 3 cited
The economic trade-offs of large language models: A case study
Kristen Howell, Gwen Christian, Pavel Fomitchov +7
Contacting customer service via chat is a common practice. Because employing customer service agents is expensive, many companies are turning to NLP that assists human agents by au…
cs.CL2021
Actionable Conversational Quality Indicators for Improving Task-Oriented Dialog Systems
Michael Higgins, Dominic Widdows, Chris Brew +9
Automatic dialog systems have become a mainstream part of online customer service. Many such systems are built, maintained, and improved by customer service specialists, rather tha…