83 citations · 84 across the 2 of their papers we have counts for
2 papers
stat.AP2010★ 83 cited
Workload forecasting for a call center: Methodology and a case study
Sivan Aldor-Noiman, Paul D. Feigin, Avishai Mandelbaum
Today's call center managers face multiple operational decision-making tasks. One of the most common is determining the weekly staffing levels to ensure customer satisfaction and m…
stat.AP2010★ 1 cited
The Best Linear Unbiased Estimator for Continuation of a Function
Yair Goldberg, Ya'acov Ritov, Avishai Mandelbaum
We show how to construct the best linear unbiased predictor (BLUP) for the continuation of a curve in a spline-function model. We assume that the entire curve is drawn from some sm…