12 citations · 19 across the 4 of their papers we have counts for
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cs.SE2022★ 2 cited
Constructing Effective Customer Feedback Systems -- A Design Science Study Leveraging Blockchain Technology
Mark C. Ballandies, Valentin Holzwarth, Barry Sunderland +2
Organizations have to adjust to changes in the ecosystem, and customer feedback systems (CFS) provide important information to adapt products and services to changing customer pref…
cs.SE2017★ 12 cited
Blockchains for Business Process Management - Challenges and Opportunities
Jan Mendling, Ingo Weber, Wil van der Aalst +29
Blockchain technology promises a sizable potential for executing inter-organizational business processes without requiring a central party serving as a single point of trust (and f…