3 papers
cs.CL2026
CredWise: A Controlled Agentic Decision-Intelligence Framework for Explainable and Auditable Credit-Risk Assessment
Aakash Kumar Tiwari
Credit-risk prediction is important in banking, but a prediction alone does not explain why an applicant is risky or how it should be combined with other evidence. This paper prese…
cs.CL2026
ShopEase: A Generative AI-Based Multi-Agent Framework for Intelligent Enterprise Customer Support Using Hybrid Retrieval-Augmented Generation
Aakash Kumar Tiwari, Somesh Kumar
Enterprise customer support systems must answer customer questions correctly, retrieve the right policy information, use customer context, and pass difficult cases to human agents…
cs.CL2026
When Consistency Does Not Mean Reliability: Evaluating Local LLM Judges Against Human Ratings
Aakash Kumar Tiwari
Large language models (LLMs) are increasingly used to evaluate the responses of other language models. This approach, known as LLM-as-a-Judge, is faster and cheaper than human eval…