2 papers
cs.CR2026
SecMate: Multi-Agent Adaptive Cybersecurity Troubleshooting with Tri-Context Personalization
Yair Meidan, Omri Haller, Yulia Moshan +4
Recent advances in large language models and agentic frameworks have enabled virtual customer assistants (VCAs) for complex support. We present SecMate, a multi-agent VCA for cyber…
cs.AI2025
ImpReSS: Implicit Recommender System for Support Conversations
Omri Haller, Yair Meidan, Dudu Mimran +2
Following recent advancements in large language models (LLMs), LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable se…