80 citations · 83 across the 2 of their papers we have counts for
2 papers
cs.HC2023★ 3 cited
Cleaning Up the Streets: Understanding Motivations, Mental Models, and Concerns of Users Flagging Social Media Content
Alice Qian Zhang, Kaitlin Montague, Shagun Jhaver
Social media platforms offer flagging, a technical feature that empowers users to report inappropriate posts or bad actors to reduce online harm. The deceptively simple flagging in…
cs.HC2023★ 80 cited
Personalizing Content Moderation on Social Media: User Perspectives on Moderation Choices, Interface Design, and Labor
Shagun Jhaver, Alice Qian Zhang, Quanze Chen +3
Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal mod…