2 papers
cs.SE2023
Unveiling the Life Cycle of User Feedback: Best Practices from Software Practitioners
Ze Shi Li, Nowshin Nawar Arony, Kezia Devathasan +3
User feedback has grown in importance for organizations to improve software products. Prior studies focused primarily on feedback collection and reported a high-level overview of t…
cs.HC2023
A Data-Driven Approach for Finding Requirements Relevant Feedback from TikTok and YouTube
Manish Sihag, Ze Shi Li, Amanda Dash +5
The increasing importance of videos as a medium for engagement, communication, and content creation makes them critical for organizations to consider for user feedback. However, si…