5 papers
Smartphone Audio Based Distress Detection
Anil Sharma, Sarthak Ahuja, Mayank Gautam +1
We investigate an unobtrusive and human distress detection and signaling system, Always Alert, that requires the smartphone, and not its human owner, to be on alert. Th…
SEGRA: Structured Experience-Guided Graph Reasoning Agent for Gremlin Based Question Answering
Saiyue Lyu, Mariam Dundua, Vishaal Kapoor +5
Enterprise IT support knowledge graphs capture rich relationships among cases, users, devices, symptoms, taxonomic categories, root causes, and historical resolutions. Yet querying…
DQA: Diagnostic Question Answering for IT Support
Vishaal Kapoor, Mariam Dundua, Sarthak Ahuja +6
Enterprise IT support interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an underlying ro…
VIGIL: Towards Edge-Extended Agentic AI for Enterprise IT Support
Sarthak Ahuja, Neda Kordjazi, Evren Yortucboylu +7
Enterprise IT support is constrained by heterogeneous devices, evolving policies, and long-tail failure modes that are difficult to resolve centrally. We present VIGIL, an edge-ext…
Improving Tool Retrieval by Leveraging Large Language Models for Query Generation
Mohammad Kachuee, Sarthak Ahuja, Vaibhav Kumar +2
Using tools by Large Language Models (LLMs) is a promising avenue to extend their reach beyond language or conversational settings. The number of tools can scale to thousands as th…