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cs.LG2024★ 4 cited
Universal Model in Online Customer Service
Shu-Ting Pi, Cheng-Ping Hsieh, Qun Liu +1
Building machine learning models can be a time-consuming process that often takes several months to implement in typical business scenarios. To ensure consistent model performance…
cs.LG2024
Teacher-Student Learning on Complexity in Intelligent Routing
Shu-Ting Pi, Michael Yang, Yuying Zhu +1
Customer service is often the most time-consuming aspect for e-commerce websites, with each contact typically taking 10-15 minutes. Effectively routing customers to appropriate age…