4 papers
Small Changes, Big Impact: Demographic Bias in LLM-Based Hiring Through Subtle Sociocultural Markers in Anonymised Resumes
Bryan Chen Zhengyu Tan, Shaun Khoo, Bich Ngoc Doan +3
Large Language Models (LLMs) are increasingly deployed in resume screening pipelines. Although explicit PII (e.g., names) is commonly redacted, resumes typically retain subtle soci…
Beyond the Rabbit Hole: Mapping the Relational Harms of QAnon Radicalization
Bich Ngoc, Doan, Giuseppe Russo +2
The rise of conspiracy theories has created far-reaching societal harm in the public discourse by eroding trust and fueling polarization. Beyond this public impact lies a deeply pe…
Mapping Community Appeals Systems: Lessons for Community-led Moderation in Multi-Level Governance
Juhoon Lee, Bich Ngoc Doan, Jonghyun Jee +1
Platforms are increasingly adopting industrial models of moderation that prioritize scalability and consistency, frequently at the expense of context-sensitive and user-centered va…
The Design Space for Online Restorative Justice Tools: A Case Study with ApoloBot
Bich Ngoc, Doan, Joseph Seering
Volunteer moderators use various strategies to address online harms within their communities. Although punitive measures like content removal or account bans are common, recent res…