2 papers
econ.EM2026
Scaling the Queue: Reinforcement Learning for Equitable Call Classification Capacity in NYC Municipal Complaint Systems
Irene Aldridge, Ellie Bae, Siddhesh Darak +25
Municipal 311 call centers and complaint intake systems face a structural mismatch between incoming volume and classification capacity. The staff and heuristics available to triage…
cs.AI2024
Economic Anthropology in the Era of Generative Artificial Intelligence
Zachary Sheldon, Peeyush Kumar
This paper explores the intersection of economic anthropology and generative artificial intelligence (GenAI). It examines how large language models (LLMs) can simulate human decisi…