4 papers · 1 filter
Dynamic Scheduling of a Parallel-Server Queueing System: A Computational Method for High-Dimensional Problems
Baris Ata, Ebru Kasikaralar
A key operational challenge for call centers is to decide, in real time, which waiting customer should be served by which available agent. This is known as skill-based routing, and…
Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Regime: A Computational Approach for High-Dimensional Problems
Baris Ata, Ebru Kasikaralar
We consider a multi-class queueing model of a telephone call center, in which a system manager dynamically allocates available servers to customer calls. Calls can terminate throug…
Drift Control of High-Dimensional RBM: A Computational Method Based on Neural Networks
Baris Ata, J. Michael Harrison, Nian Si
Motivated by applications in queueing theory, we consider a stochastic control problem whose state space is the -dimensional positive orthant. The controlled process evolves…
Singular Control of (Reflected) Brownian Motion: A Computational Method Suitable for Queueing Applications
Baris Ata, J. Michael Harrison, Nian Si
Motivated by applications in queueing theory, we consider a class of singular stochastic control problems whose state space is the d-dimensional positive orthant. The original prob…