collaborators

1 paper

cs.HC2026

Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes

Alankar Atreya, Stefan Sylvius Wagner, Stefan Sylvius Wanger +8

Banks receive millions of reports of fraud, scams, and disputed transactions every year, making it challenging to accurately direct customers to the appropriate specialist teams fo…