2 papers
cs.HC2026
Appropriateness of Empathy in AI: A Signal-Cost Perspective
Chi-Ching Juan, Tao Wang, Harold Lee
The appropriateness of empathy in AI has emerged as a critical concern, as excessive empathy risks seeming manipulative while insufficient empathy appears dismissive. While prior r…
cs.HC2026
Expecting Empathy: How Interaction Context Shapes Norms for Empathic Response in Digital Communication
Tao Wang, Chi-Ching Juan
A central challenge in affective computing is determining appropriate empathy levels for different interaction contexts. Prior work has characterized two poles: task-focused intera…