2 papers
cs.CY2026
Due Process on Hold: A Queueing Framework for Improving Access in SNAP
Andrew Daw, Chloe Pache, Angela Zhou
The U.S. social safety net delivers essential services at mass scale, but access burdens persist, as congested contact or call centers serve as a primary mode of application comple…
cs.GT2025
Asymmetries of Service: Interdependence and Synchronicity
Andrew Daw, Galit B. Yom-Tov
On many dimensions, services can be seen to exist along spectra measuring the degree of interaction between customer and agent. For instance, every interaction features some number…