3 papers
cs.CL2026
Large-Scale ChatBot Validation Through Customer Digital Twin Simulations
Cristovao Iglesias, Devesh Batra, Alankar Atreya +7
LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment.…
cs.HC2026
Helping Customers in Distress: An LLM-powered Agent that Converses, Probes, and Routes
Alankar Atreya, Stefan Sylvius Wanger, Devesh Batra +7
Banks receive millions of reports of fraud, scams, and disputed transactions every year, making it challenging to accurately direct customers to the appropriate specialist teams fo…
cs.CR2024
RITA: Automatic Framework for Designing of Resilient IoT Applications
Luis Eduardo Pessoa, Cristovao Freitas Iglesias, Claudio Miceli
Designing resilient Internet of Things (IoT) systems requires i) identification of IoT Critical Objects (ICOs) such as services, devices, and resources, ii) threat analysis, and ii…