3 papers
cs.LG2026
An Analytical Multiple Criteria Framework for Temporal and Dynamic Business-to-Business Customer Segmentation in Manufacturing
Muhammad Raees, Konstantinos Papangelis, Vassilis Javed Khan
In sales and marketing, customer segmentation is an important tool for formulating strategies for customer treatment and supply chain management. Most segmentation implementations…
cs.AI2026
Runtime Governance for AI Agents: Policies on Paths
Maurits Kaptein, Vassilis-Javed Khan, Andriy Podstavnychy
AI agents -- systems that plan, reason, and act using large language models -- produce non-deterministic, path-dependent behavior that cannot be fully governed at design time, wher…
cs.HC2025
UX Challenges in Implementing an Interactive B2B Customer Segmentation Tool
Muhammad Raees, Vassilis-Javed Khan, Konstantinos Papangelis
In our effort to implement an interactive customer segmentation tool for a global manufacturing company, we identified user experience (UX) challenges with technical implications.…