2 papers
cs.AI2026
Operationalising Multi-Dimensional Evaluation for Conversational Agents: A Scalable, Governed Pipeline with Selective Re-evaluation and Model Benchmarking
Niranjan Kumar M, Balaji Nagarajan, Karthik Nair +2
Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response qua…
math.OC2026
OPTIMUS: Optimization Productivity Tool for Intelligent Management of Utilizable Space
Souvik Bhattacharyya, Nisha Singh, Salman Haider +4
We study department-level retail space optimization, where limited bay capacity must be allocated among planograms (POGs) under business and operational constraints. The problem is…