Persona Migration and Expectation Recalibration in Generative AI Adoption: A Longitudinal Study at a State Department of Transportation

Omidreza Shoghli, Fatemeh Banani Ardecani, Amin Mohamadi Hezaveh

Generative AI tools are increasingly being piloted in public agencies, but limited evidence explains how employee acceptance changes after hands-on use. This study examines Microso…