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A Framework of User Experience Principles for Human-AI Agent Interaction in the Workplace
Kathrin Paimann, Elizangela Valarini, Sebastian Juhl
As AI agents become integral to business workflows, establishing guiding user experience (UX) principles is crucial for ensuring user trust and successful adoption. To address this…
Human-AI Agent Interaction in a Business Context
Kathrin Paimann, Elizangela Valarini, Sebastian Juhl
As AI agents are increasingly integrated into core business processes, understanding and designing effective interaction patterns between humans and AI agents becomes crucial for v…
Integrating Multi-Label Classification and Generative AI for Scalable Analysis of User Feedback
Sandra Loop, Erik Bertram, Sebastian Juhl +1
In highly competitive software markets, user experience (UX) evaluation is crucial for ensuring software quality and fostering long-term product success. Such UX evaluations typica…
From customer survey feedback to software improvements: Leveraging the full potential of data
Erik Bertram, Nina Hollender, Sebastian Juhl +2
Converting customer survey feedback data into usable insights has always been a great challenge for large software enterprises. Despite the improvements on this field, a major obst…