Showing cs.CLShow all
2 papers · 1 filter
cs.CL2026
Topic Matching in the Wild: Benchmark and Lessons from Real-World ASR Transcripts
Saman Rahbar, Xiliang Zhu, Irvin Cardoza +1
In contact centers, real-time agent-assist tools determine, for each of many predefined topics, whether a live customer utterance is relevant and display a coaching card to the age…
cs.CL2026
The Curse of Multilinguality in Lexical Normalization
Saman Rahbar
Lexical normalization rewrites the noisy, non-standard words that fill user-generated text (tmrw, u, gr8) into their standard forms. Because labelled data is scarce for most langua…