304 citations · 2.4k across the 54 of their papers we have counts for
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cs.CL2026
Large-Scale ChatBot Validation Through Customer Digital Twin Simulations
Cristovao Iglesias, Devesh Batra, Alankar Atreya +7
LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment.…
cs.CL2026
Evaluating Performance Drift from Model Switching in Multi-Turn LLM Systems
Raad Khraishi, Iman Zafar, Katie Myles +1
Deployed multi-turn LLM systems routinely switch models mid-interaction due to upgrades, cross-provider routing, and fallbacks. Such handoffs create a context mismatch: the model g…