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math.OC2026
Maximizing Throughput in an M/G/1 Queue with Customer Abandonments
Runhua Wu, Hayriye Ayhan, Douglas G. Down
This paper studies the problem of identifying the optimal server assignment policy in single-server queues with customer abandonment. We consider a system with Poisson arrivals and…
math.OC2025
Service Rate Control in Queues with Abandonments
Runhua Wu, Hayriye Ayhan
We consider a Markovian single server queue with impatient customers. There is a customer abandonment cost and a holding cost for customers in the system. We consider two versions…