23 citations · 23 across the 2 of their papers we have counts for
2 papers
cs.CY2024
Using Process Mining to Improve Digital Service Delivery
Jacques Trottier, William Van Woensel, Xiaoyang Wang +3
We present a case study of Process Mining (PM) for personnel security screening in the Canadian government. We consider customer (process time) and organizational (cost) perspectiv…
cs.SE2022★ 23 cited
Robotic Process Automation Using Process Mining $\unicode{x2013}$ A Systematic Literature Review
Najah Mary El-Gharib, Daniel Amyot
Process mining (PM) aims to construct, from event logs, process maps that can help discover, automate, improve, and monitor organizational processes. Robotic process automation (RP…