3 papers
cs.CL2024
CARE: A Clue-guided Assistant for CSRs to Read User Manuals
Weihong Du, Jia Liu, Zujie Wen +3
It is time-saving to build a reading assistant for customer service representations (CSRs) when reading user manuals, especially information-rich ones. Current solutions don't fit…
cs.CL2024
STYLE: Improving Domain Transferability of Asking Clarification Questions in Large Language Model Powered Conversational Agents
Yue Chen, Chen Huang, Yang Deng +4
Equipping a conversational search engine with strategies regarding when to ask clarification questions is becoming increasingly important across various domains. Attributing to the…
cs.CL2024
Strength Lies in Differences! Improving Strategy Planning for Non-collaborative Dialogues via Diversified User Simulation
Tong Zhang, Chen Huang, Yang Deng +5
We investigate non-collaborative dialogue agents, which are expected to engage in strategic conversations with diverse users, for securing a mutual agreement that leans favorably t…