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cs.CL2024★ 1 cited
Leveraging Customer Feedback for Multi-modal Insight Extraction
Sandeep Sricharan Mukku, Abinesh Kanagarajan, Pushpendu Ghosh +1
Businesses can benefit from customer feedback in different modalities, such as text and images, to enhance their products and services. However, it is difficult to extract actionab…
cs.CL2024
MARS: Multilingual Aspect-centric Review Summarisation
Sandeep Sricharan Mukku, Abinesh Kanagarajan, Chetan Aggarwal +1
Summarizing customer feedback to provide actionable insights for products/services at scale is an important problem for businesses across industries. Lately, the review volumes are…