3 papers
cs.CL2026
Item-Mean Surrogates: Why Richer Persona Data Fail to Improve LLMs as Human Surrogates
Daehwan Ahn, Chengfeng Mao, Dokyun Lee
LLMs are increasingly used as human surrogates, often on the premise that richer persona data could make them substitutes or exploratory tools for specific individuals. We test thi…
cs.CL2025
Transforming the Voice of the Customer: Large Language Models for Identifying Customer Needs
Artem Timoshenko, Chengfeng Mao, John R. Hauser
Identifying customer needs (CNs) is fundamental to product innovation and marketing strategy. Yet for over thirty years, Voice-of-the-Customer (VOC) applications have relied on pro…
cs.CL2023
A Survey of Large Language Models in Medicine: Progress, Application, and Challenge
Hongjian Zhou, Fenglin Liu, Boyang Gu +16
Large language models (LLMs), such as ChatGPT, have received substantial attention due to their capabilities for understanding and generating human language. While there has been a…