2 papers
cs.CL2026
Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework
Aman Gupta, Kevin Rossell, Edesio Alcobaça +8
The rapid rise in LLM capabilities has made AI agents increasingly viable across a broad range of tasks. Among the most promising applications is building production-ready customer…
cs.LG2025
Effective Quantization of Muon Optimizer States
Aman Gupta, Rafael Celente, Abhishek Shivanna +7
The Muon optimizer, based on matrix orthogonalization, has recently shown faster convergence and better computational efficiency over AdamW in LLM pre-training. However, the memory…