most citedEvaluating Text-based Conversational Agents for Mental Health: A Systematic Review of Metrics, Methods and Usage Contexts

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Evaluating Text-based Conversational Agents for Mental Health: A Systematic Review of Metrics, Methods and Usage Contexts

Jiangtao Gong, Xiao Wen, Fengyi Tao +3

Text-based conversational agents (CAs) are increasingly used in mental health, yet evaluation practices remain fragmented. We conducted a PRISMA-guided systematic review (May-June…