3 papers
Following the Flow the Law Requires: Training Voice Agents to Transfer to Unseen Regulated Procedures in Debt Collection
Petmongkon Pornpichitsuwan, Krittin Pachtrachai, Touchapon Kraisingkorn
Voice agents built on large language models (LLMs) now handle customer calls, but in regulated applications completing the task is not enough: the agent must follow a conversationa…
InfluMatch: Frontier-Quality KOL Search at 4B-Model Cost
Krittanon Kaewtawee, Petmongkon Pornpichitsuwan, Natchaya Temyingyong +4
Matching influencers (KOLs) to free-form, multi-part Thai marketing criteria is today served either by keyword search over structured profiles, which misses semantic fit, or by pro…
From Transcripts to AI Agents: Knowledge Extraction, RAG Integration, and Robust Evaluation of Conversational AI Assistants
Krittin Pachtrachai, Petmongkon Pornpichitsuwan, Wachiravit Modecrua +1
Building reliable conversational AI assistants for customer-facing industries remains challenging due to noisy conversational data, fragmented knowledge, and the requirement for ac…