2 papers
cs.CL2026
CiteLLM: An Agentic Platform for Trustworthy Scientific Reference Discovery
Mengze Hong, Di Jiang, Chen Jason Zhang +5
Large language models (LLMs) have created new opportunities to enhance the efficiency of scholarly activities; however, challenges persist in the ethical deployment of AI assistanc…
cs.CL2026
Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework
Mengze Hong, Chen Jason Zhang, Zichang Guo +3
Customer service automation has seen growing demand within digital transformation. Existing approaches either rely on modular system designs with extensive agent orchestration or e…