2 papers
cs.CL2026
When Seekers Are Hard to Help: Evaluating Emotional Support Dialogue Systems in Worst-Case Interactions
Jiajie Yang, Yangchun Li, Guanyi Chen +3
Emotional Support Dialogue Systems (ESDSes) are increasingly evaluated and trained with LLM-simulated seekers. However, such simulated seekers often behave as cooperative, average-…
cs.CL2025
Emotional Supporters often Use Multiple Strategies in a Single Turn
Xin Bai, Guanyi Chen, Tingting He +2
Emotional Support Conversations (ESC) are crucial for providing empathy, validation, and actionable guidance to individuals in distress. However, existing definitions of the ESC ta…