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cs.CL2025
ECom-Bench: Can LLM Agent Resolve Real-World E-commerce Customer Support Issues?
Haoxin Wang, Xianhan Peng, Xucheng Huang +5
In this paper, we introduce ECom-Bench, the first benchmark framework for evaluating LLM agent with multimodal capabilities in the e-commerce customer support domain. ECom-Bench fe…
cs.CL2025
MindFlow: Revolutionizing E-commerce Customer Support with Multimodal LLM Agents
Ming Gong, Xucheng Huang, Chenghan Yang +4
Recent advances in large language models (LLMs) have enabled new applications in e-commerce customer service. However, their capabilities remain constrained in complex, multimodal…