27 citations · 44 across the 8 of their papers we have counts for
Showing 2018Show all
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cs.CL2018★ 1 cited
Multiple topic identification in telephone conversations
Xavier Bost, Marc El Bèze, Renato De Mori
This paper deals with the automatic analysis of conversations between a customer and an agent in a call centre of a customer care service. The purpose of the analysis is to hypothe…
cs.CL2018★ 8 cited
Multiple topic identification in human/human conversations
X. Bost, G. Senay, M. El-Bèze +1
The paper deals with the automatic analysis of real-life telephone conversations between an agent and a customer of a customer care service (ccs). The application domain is the pub…