4 papers
Who Does Your AI Work For? Designing Conversational Agents as Digital Fiduciaries
Jacob Erickson
Conversational agents are increasingly integrated into the most private and intimate aspects of users' lives, from discussions of mental health to financial decisions. As a result,…
The Fake Friend Dilemma: Relational Trust and the Political Economy of Conversational AI
Jacob Erickson
As conversational AI systems become a larger part of the media landscape, they raise questions about whose interests they serve and the risks they may pose to users. These systems…
Rethinking the filter bubble? Developing a research agenda for the protective filter bubble
Jacob Erickson
Filter bubbles and echo chambers have received global attention from scholars, media organizations, and the general public. Filter bubbles have primarily been regarded as intrinsic…
Fake Friends and Sponsored Ads: The Risks of Advertising in Conversational Search
Jacob Erickson
Digital commerce thrives on advertising, with many of the largest technology companies relying on it as a significant source of revenue. However, in the context of information-seek…