most citedEnterprise Sales Copilot: Enabling Real-Time AI Support with Automatic Information Retrieval in Live Sales Calls

1 citations · 1 across the 8 of their papers we have counts for

collaborators

10 papers

cs.CL2026

MMedAgent-Plus: Scaling Multimodal Medical Agents across Modalities, Tasks and Workflows

Ruoxin Wang, Yuanting Pan, Binxu Li +13

Medical workflows often require multiple interdependent analyses, but existing specialist and generalist AI models are not designed to coordinate them. We introduce MMedAgent-Plus,…

cs.LG2026

Critical-State RL: Diagnosing Trainable States for Multi-Turn Tool Use

Zixiang Chen, Wenting Zhao, Zhepeng Cen +9

Multi-turn tool-use failures can hinge on a single model call, yet reward variation alone does not reveal which call would benefit from training. When rewards depend on later inter…

cs.CL2026

Salesforce Koa: An Enterprise Language Model for Agentic Tool Use

Zixiang Chen, Sufeng Niu, Yingchi Liu +23

We present Salesforce Koa, an enterprise language model built by post-training the open-weight Nemotron-3-Super-120B foundation model with reinforcement learning using Group Relati…

cs.AI2026

Best Friends, Not Forever: Evaluating Long-Horizon Persona Collapse and Behavioral Drift in AI Companions

Pranav Narayanan Venkit, Akshara Prabhakar, Yu Li +2

As AI companions increasingly mediate repeated social interaction, users may rely on a stable role and shared history, yet locally acceptable replies do not ensure that either pers…

cs.AI2026

BehaviorBench: Modeling Real-World User Decisions from Behavioral Traces

Liangwei Yang, Jielin Qiu, Zixiang Chen +9

Many decision-support settings require systems that adapt to individual users, but evaluation data for this problem remain limited. Existing benchmarks for user understanding often…

cs.SD2026

Whisper-AuT: Domain-Adapted Audio Encoder for Efficient Audio-LLM Training

Jielin Qiu, Ming Zhu, Wenting Zhao +11

Audio-native large language models (audio-LLMs) commonly use Whisper as their audio encoder. However, Whisper was trained exclusively on speech data, producing weak representations…

cs.SD2026★ 1 cited

Enterprise Sales Copilot: Enabling Real-Time AI Support with Automatic Information Retrieval in Live Sales Calls

Jielin Qiu, Liangwei Yang, Ming Zhu +11

During live sales calls, customers frequently ask detailed product questions that require representatives to manually search internal databases and CRM systems. This process typica…

cs.SD2026

Building Enterprise Realtime Voice Agents from Scratch: A Technical Tutorial

Jielin Qiu, Zixiang Chen, Liangwei Yang +11

We present a technical tutorial for building enterprise-grade realtime voice agents from first principles. While end-to-end speech-to-speech models may ultimately provide the best…

cs.SD2026

VoiceAgentRAG: Solving the RAG Latency Bottleneck in Real-Time Voice Agents Using Dual-Agent Architectures

Jielin Qiu, Jianguo Zhang, Zixiang Chen +12

We present VoiceAgentRAG, an open-source dual-agent memory router that decouples retrieval from response generation. A background Slow Thinker agent continuously monitors the conve…

cs.SD2026

AudioCapBench: Quick Evaluation on Audio Captioning across Sound, Music, and Speech

Jielin Qiu, Jianguo Zhang, Zixiang Chen +13

We introduce AudioCapBench, a benchmark for evaluating audio captioning capabilities of large multimodal models. \method covers three distinct audio domains, including environmenta…