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cs.IR2026
Hierarchical Long-Term Semantic Memory for LinkedIn's Hiring Agent
Zhentao Xu, Shangjin Zhang, Emir Poyraz +7
Large Language Model (LLM) agents are increasingly used in real-world products, where personalized and context-aware user interactions are essential. A central enabler of such capa…
cs.IR2024
Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
Zhentao Xu, Mark Jerome Cruz, Matthew Guevara +4
In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries. The conventional retrieval m…