10 papers
"I don't know anything about laptops!" - User Perception of Digital Product Advisors Adapting to Their Knowledge Levels
Kevin Schott, Andrea Papenmeier, Daniel Hienert +1
Conversational commerce uses digital assistants to support the search process and decision-making in e-commerce. Effective communication in these interactions can be facilitated by…
Cleo: A Transparent and Controllable Chatbot for Conversational Commerce
Kevin Schott, Jan Lattenkamp, Daniel Hienert +1
We demonstrate Cleo, a transparent and controllable conversational product advisor that addresses the challenges of opacity, unpredictability of LLMs, and the complexity of compari…
A Modular Workflow for Multimodal Reading Experiments
Thomas Krämer, Thomas Kosch, Dagmar Kern +1
We introduce a web-based modular workflow for real-time multimodal experiments in naturalistic online reading. The workflow integrates eye tracking, EEG, and interaction data from…
Topic Matters: How Linguistic Properties can Shape Reading Behaviour in Selective Exposure Studies
Thomas Krämer, Dagmar Kern, Thomas Kosch +1
Research on selective exposure frequently relies on eye tracking to study reading behaviour, often assuming that texts across different controversial topics are comparable once bas…
Transparent by Design, Usable in Practice? A Formative Usability Study of a Conversational Product Advisor
Kevin Schott, Dagmar Kern, Daniel Hienert
Large language models can make conversational product advisors fluent but opaque. If they hide the logic behind a ranking and the evidence for a recommendation inside natural-langu…
AI Overviews in Academic Search: Evaluating AI-generated Summaries of Search Results in a Domain-specific Search Engine
Kevin Schott, Kanishka Silva, Ingo Frommholz +3
Evaluating search engine results pages (SERPs) to assess result relevance is a demanding step in academic search. In a formative mixed-methods design study, we examine AI-generated…