22 citations · 22 across the 1 of their papers we have counts for
2 papers
cs.AI2026
Seq@K: Evaluating Language Models Under Sequential Feedback
Thomson Yen, Gilbert Yang, Naimeng Ye +8
Language-model agents differ fundamentally from prior intelligent systems in their ability to learn from natural language in context. This capability enables agents to iteratively…
cs.HC2024★ 22 cited
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh +7
Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate th…