22 citations · 22 across the 3 of their papers we have counts for
3 papers
Beyond Counting Blessings: Tracing the Evolution of Gratitude Practices and Technology Needs
Joy Qiuyue Zhong, Jeongah Lee, Drishti Goel +4
Gratitude technologies support well-being by prompting reflection on what people appreciate. But gratitude does not serve the same purpose in every circumstance: as life situations…
Can LLMs identify and repair ruptures? Comparison between clinician practices and LLM behaviors
Jeongah Lee, Joy Qiuyue Zhong, Drishti Goel +4
Ruptures represent common albeit critical moments in interaction where relational alignment breaks down, making them essential for evaluating AI where trust and engagement matter m…
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh +7
Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate th…