288 citations · 516 across the 9 of their papers we have counts for
9 papers
Achieving employees agile response in e-governance: Exploring the synergy of technology and group collaboration
Ying Bao, Xusen Cheng, Linlin Su +1
The transformation of technology and collaboration methods driven by the e-government system forces government employees to reconsider their daily workflow and collaboration with c…
How to build trust in answers given by Generative AI for specific, and vague, financial questions
Alex Zarifis, Xusen Cheng
Purpose: Generative artificial intelligence (GenAI) has progressed in its ability and has seen explosive growth in adoption. However, the consumer's perspective on its use, particu…
Understanding users negative emotions and continuous usage intention in short video platforms
Xusen Cheng, Xiaowei Su, Bo Yang +2
While short videos bring a lot of information and happiness to users, they also occupy users time and short videos gradually change peoples living habits. This paper studies the ne…
Exploring consumers response to text-based chatbots in e-commerce: The moderating role of task complexity and chatbot disclosure
Xusen Cheng, Ying Bao, Alex Zarifis +2
Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce,…
Evaluating if trust and personal information privacy concerns are barriers to using health insurance that explicitly utilizes AI
Alex Zarifis, Peter Kawalek, Aida Azadegan
Trust and privacy have emerged as significant concerns in online transactions. Sharing information on health is especially sensitive but it is necessary for purchasing and utilizin…
Collaborative consumption for low and high trust requiring business models: from fare sharing to supporting the elderly and people with disability
Alex Zarifis, Xusen Cheng, Julia Kroenung
This paper offers an overview of collaborative consumption (CC), the related business models (BM), the value added (VA) from the consumer's perspective and the role of trust. CC is…
Exploring the language of the sharing economy: Building trust and reducing privacy concern on Airbnb in German and English
Alex Zarifis, Richard Ingham, Julia Kroenung
The text in the profile of those offering their properties in England in English and in Germany in German, are compared to explore whether trust is built, and privacy concerns are…
An Experimental Study of Satisfaction Response: Evaluation of Online Collaborative Learning
Xusen Cheng, Xueyin Wang, Jianqing Huang +1
On the one hand, a growing amount of research discusses support for improving online collaborative learning quality, and many indicators are focused to assess its success. On the o…
The six ways to build trust and reduce privacy concern in a Central Bank Digital Currency (CBDC)
Alex Zarifis, Xusen Cheng
Central Bank Digital Currencies (CBDCs) have been implemented by only a handful of countries, but they are being explored by many more. CBDCs are digital currencies issued and back…