15 papers
ASIDE: From Conflict Participants to Co-Observers Through Dyadic Spectator Reflection
Xinyi Zhang, Jingting He, Zicheng Zhu +1
When two people argue over text, each knows what they meant and can only guess what the other was thinking. Existing AI reflection tools work from one person's account, and dyadic…
Designing with Tensions: Older Adults' Emotional Support-Seeking Under System-Level Constraints in Conversational AI
Mengqi Shi, Tianqi Song, Zicheng Zhu +1
Older adults have increasingly turned to conversational AI as a source of emotional support. However, little is known about how emotionally supportive interactions are experienced…
Alleviating Linguistic and Interactional Anxiety of Non-Native Speakers in Multilingual Communication
Peinuan Qin, Justin Peng, Zhengtao Xu +4
Non-native speakers (NNSs) frequently encounter speaking difficulties in multilingual communication, where existing approaches have shown promise in facilitating NNSs' comprehensio…
ConvScale: Conversational Interviews for Scale-Aligned Measurement
Peinuan Qin, Jingzhu Chen, Yitian Yang +3
Conversational interviews are commonly used to complement structured surveys by eliciting rich and contextualized responses, which are typically analyzed qualitatively. However, th…
When Humans Don't Feel Like an Option: Contextual Factors That Shape When Older Adults Turn to Conversational AI for Emotional Support
Mengqi Shi, Tianqi Song, Zicheng Zhu +1
Older adults are increasingly turning to conversational AI for emotional expression. While prior research has examined general attitudes toward AI companionship, little is known ab…
InterPilot: Exploring the Design Space of AI-assisted Job Interview Support for HR Professionals
Zhengtao Xu, Zimo Xia, Zicheng Zhu +5
Recruitment interviews are cognitively demanding interactions in which interviewers must simultaneously listen, evaluate candidates, take notes, and formulate follow-up questions.…