2 papers
cs.AI2026
Unlocking Proactivity in Task-Oriented Dialogue
Azure Zhang, Ning Gao, Yuqin Dai +7
Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance wi…
cs.CL2026
SEAD: Self-Evolving Agent for Multi-Turn Service Dialogue
Yuqin Dai, Ning Gao, Wei Zhang +6
Large Language Models have demonstrated remarkable capabilities in open-domain dialogues. However, current methods exhibit suboptimal performance in service dialogues, as they rely…