2 papers
cs.CV2026
Plan, Watch, Recover: A Benchmark and Architectures for Proactive Procedural Assistance
Kaustav Kundu, Ritvik Shrivastava, Maxim Arap +13
We envision a proactive multi-modal assistant system which gives users real-time step-by-step guidance on a procedural task, autonomously deciding \textit{when} to interrupt, and \…
cs.CL2025
LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment
Varsha Embar, Ritvik Shrivastava, Vinay Damodaran +3
Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivi…