8 citations · 8 across the 4 of their papers we have counts for
3 papers · 1 filter
LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment
Varsha Embar, Ritvik Shrivastava, Vinay Damodaran +3
Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivi…
Self-consistent context aware conformer transducer for speech recognition
Konstantin Kolokolov, Pavel Pekichev, Karthik Raghunathan
We introduce a novel neural network module that adeptly handles recursive data flow in neural network architectures. At its core, this module employs a self-consistent approach whe…
Evaluating Pretrained Transformer Models for Entity Linking in Task-Oriented Dialog
Sai Muralidhar Jayanthi, Varsha Embar, Karthik Raghunathan
The wide applicability of pretrained transformer models (PTMs) for natural language tasks is well demonstrated, but their ability to comprehend short phrases of text is less explor…