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cs.CL2025
LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment
Varsha Embar, Ritvik Shrivastava, Vinay Damodaran +3
Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivi…
cs.CL2024
Self-consistent context aware conformer transducer for speech recognition
Konstantin Kolokolov, Pavel Pekichev, Karthik Raghunathan
We introduce a novel neural network module that adeptly handles recursive data flow in neural network architectures. At its core, this module employs a self-consistent approach whe…