most citedTickIt: Leveraging Large Language Models for Automated Ticket Escalation

4 citations · 4 across the 1 of their papers we have counts for

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cs.SE2025★ 4 cited

TickIt: Leveraging Large Language Models for Automated Ticket Escalation

Fengrui Liu, Xiao He, Tieying Zhang +6

In large-scale cloud service systems, support tickets serve as a critical mechanism for resolving customer issues and maintaining service quality. However, traditional manual ticke…