5 papers
SAGE: A Service Agent Graph-guided Evaluation Benchmark
Ling Shi, Yuqin Dai, Ziyin Wang +7
The development of Large Language Models (LLMs) has catalyzed automation in customer service, yet benchmarking their performance remains challenging. Existing benchmarks predominan…
Reinforcing Real-world Service Agents: Balancing Utility and Cost in Task-oriented Dialogue
Ning Gao, Wei Zhang, Yuqin Dai +6
The rapid evolution of Large Language Models (LLMs) has accelerated the transition from conversational chatbots to general agents. However, effectively balancing empathetic communi…
ContextRL: Enhancing MLLM's Knowledge Discovery Efficiency with Context-Augmented RL
Xingyu Lu, Jinpeng Wang, YiFan Zhang +12
We propose ContextRL, a novel framework that leverages context augmentation to overcome these bottlenecks. Specifically, to enhance Identifiability, we provide the reward model wit…
VLM as Policy: Common-Law Content Moderation Framework for Short Video Platform
Xingyu Lu, Tianke Zhang, Chang Meng +14
Exponentially growing short video platforms (SVPs) face significant challenges in moderating content detrimental to users' mental health, particularly for minors. The dissemination…
InstructEngine: Instruction-driven Text-to-Image Alignment
Xingyu Lu, Yuhang Hu, YiFan Zhang +9
Reinforcement Learning from Human/AI Feedback (RLHF/RLAIF) has been extensively utilized for preference alignment of text-to-image models. Existing methods face certain limitations…